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Firmdale Hotels

Firmdale Hotels needed a management and monitoring tool that would assist the IT department in maintaining round-the-clock reliability to complement their existing Mitel communications infrastructure. Uptime is critically important in the hotel industry, and with devices and applications spread across multiple locations, Firmdale Hotels wanted greater control over this infrastructure. 
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The Mitel Performance Analytics dashboard takes management of Mitel UC solutions a step further, with at-a-glance reporting of trends and statistics by device and by location. Using a standard web browser from a PC or mobile device, Firmdale Hotels can monitor the performance of their systems on an ongoing and historical basis.

Firmdale Hotels now has a powerful tool at its fingertips, ensuring its business communications network will always be responsive and reliable. Today, Firmdale Hotels can manage devices in all locations from a single, secure dashboard—saving the company time and travel costs.

“Accessing Mitel devices with a single login saves us time and allows us to troubleshoot problems without on-site visits,” said Mark Rupert Read, Director of IT for Firmdale Hotels. “We also appreciate that this access is secure, giving us peace of mind.”

Goals
  • Critical need for 24/7 uptime in communication system 
  • Desire for greater control over reliability 
  • Need for a powerful management and monitoring tool 
Results
  • Avoided downtime 
  • Simplified monitoring 
  • Enhanced reporting 
  • Ability to plan more effectively 
  • Optimal performance ensured
  • Reduced necessity of travel 

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