Product hero

FirstPort

FirstPort was operating nine aging, legacy telephony systems across six different sites, all with different software. It turned to Mitel and Koris to consolidate multiple legacy PBX telephony systems to a single hosted Mitel platform.

FirstPort

UK's largest and most experienced property management group, FirstPort wanted to streamline its operations and make a digital transformation. It was starting to get weighed down by the multiple disparate telephony systems across its vast organisation. Mitel MiVoice Business and its associated solutions brought everything together beautifully while adding a host of new capabilities. Dedicated partner, Koris, worked hand-in-hand with FirstPort to ensure that it got the exact solution it needed to reach its goals, and the support to carry them into its future vision.

    Goals
    • Reduce costs
    • Consolidate its multiple disparate systems
    • Achieve greater organisation-wide efficiency
    • Business continuity
    Results
    • 12% cost savings over three years
    • Consolidation of technology has reduced support and management issues as well as enhanced productivity and operational efficiency
    • Single corporate telephony solution and contact centre provides ease of use and management
    • Improved business continuity, resilience and redundancy
    • State-of-the-art platform for future digital transformation
    • 24/7/365 support and management from Koris
Similar Success Stories
Case Study
Söderberg & Partners

Söderberg & Partners trialled Mitel’s latest MiContact Center Business solution, successfully delivering an integrated omnichannel customer experience.

Read More
Case Study
Ellinger Riggs Insurance

Ellinger Riggs Insurance needed dependable, scalable communications technology to keep their customers on the line and seamlessly expand to new locations. They found their solution with Mitel’s MiVoice Connect.

Read More
Case Study
Brightside Insurance and Warranty Solutions

Brightside Insurance and Warranty Solutions needed the right technology for ‘follow the sun’ connectivity and business continuity across multiple international sites.

Read More
Ready to talk to sales? Contact us.