Product hero

FirstPort

FirstPort was operating nine aging, legacy telephony systems across six different sites, all with different software. It turned to Mitel and Koris to consolidate multiple legacy PBX telephony systems to a single hosted Mitel platform.
Download Now

FirstPort

UK's largest and most experienced property management group, FirstPort wanted to streamline its operations and make a digital transformation. It was starting to get weighed down by the multiple disparate telephony systems across its vast organisation. Mitel MiVoice Business and its associated solutions brought everything together beautifully while adding a host of new capabilities. Dedicated partner, Koris, worked hand-in-hand with FirstPort to ensure that it got the exact solution it needed to reach its goals, and the support to carry them into its future vision.

Goals
  • Reduce costs
  • Consolidate its multiple disparate systems
  • Achieve greater organisation-wide efficiency
  • Business continuity
Results
  • 12% cost savings over three years
  • Consolidation of technology has reduced support and management issues as well as enhanced productivity and operational efficiency
  • Single corporate telephony solution and contact centre provides ease of use and management
  • Improved business continuity, resilience and redundancy
  • State-of-the-art platform for future digital transformation
  • 24/7/365 support and management from Koris
SIMILAR SUCCESS STORIES
Schwabisch Hall

Schwäbisch Hall modernized its customer service with Mitel’s CXone Cloud Contact Center, ensuring BaFin/EBA compliance, omnichannel efficiency, and cost savings.

Read More
GNBank

GNBank, a family-owned bank, unified its branches with Mitel's VoIP system, improving call handling and support and saving nearly $50,000 annually in communications costs.

Read More
Case Study
Compagnia di San Paolo Foundation

The Compagnia di San Paolo Foundation originated in a confraternity established in 1563 and is among Europe's largest private foundations of banking origin.

Read More
Ready to talk to sales? Contact us.
Find a Partner (844) 937-6483 Email Us