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Gore Health

Faced with a major software upgrade to its legacy telephony system, Gore decided instead to invest the upgrade costs into a completely new voice over IP (VoIP) solution. A number of options were considered, with Gore deciding on a Mitel Unified Communications (UC) solution provided by Mitel partner Telesmart.

“The Mitel solution was cost-effective, and it really helped that we could manage most of the system ourselves,” said Fiona Marsh, Administration Manager, Gore Health.

The solution design, number plan and implementation was completed by Telesmart, providing Gore Health with a Mitel Unified Communications solution including work groups, audio conferencing, and voicemail integrated with each user’s Microsoft Outlook email account. The Mitel solution is running over a SIP service via a managed fibre network provided by Telesmart, with a disaster recovery solution diverting to mobile services, ensuring communications continuity in case of an outage.

The entire working solution was set up in parallel to Gore Health’s existing telephony, and the cutover was completed at 12 noon without a hitch.

    Goals
    • Acquire new telephony system that was reliable, cost-effective to operate and easy to manage
    Results
    • More cost-effective and reliable communications 
    • Ability to self-manage most aspects of the solution 
    • Enhanced internal communications across diverse services 
    • Five-year operational guarantee on complete solution 

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