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Hedin Bil

Established over 30 years ago, Hedin Bil is a full-service car dealership in Sweden and Norway that sells everything from small cars to trucks, including those from brands like Mercedes and Nissan.

After using Mitel’s solutions, Heartland is confident they have found a successful partnership. Now, Heartland can make changes to their IVRs in real time, deliver merchant-branded customer experiences and ensure that payment information transferred via their IVR is secure and compliant.

“[Mitel] has proven to be one of the best technology partner selections I’ve made in my 30+ year career,” said Fred Byrd, Sr. Director Billing Solutions. “They provide us with a quality cloud-based service that reliably scales during our peak demand periods.”

    Goals
    • Introduce payment processing by phone without compromising the personalized experience for regional merchants
    Results
    • Customizable IVRs deliver merchant-branded customer experiences 
    • Built-in development tools allow for real-time changes 
    • Support for seasonal spikes in payment processing, such as tax season 

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