Collaboration between Hotelbeds and Mitel goes back to 2006. The company’s growth was being held back by telephone equipment that had become obsolete due to prohibitive operation costs and lack of scalability.
Hotelbeds needed to find an alternative solution to stand out in a competitive market and sought help from Barquiel & Hurtado, Hotelbeds' IT services collaborator and Mitel partner in the Balearic Islands. They proposed replacing the outdated PBX system with MiVoice Business and deploying MiContact Center to improve the customer experience.
“We recommended Mitel because of the excellent value for money it offers our customers," said Francisco Hurtado, Managing Director of Barquiel & Hurtado, "and also because it uses solid, flexible, proven and trustworthy technology. Mitel is a company that gives you confidence."
A&K has chosen to standardize on a Mitel 3300 IP Communications Platform (ICP) with IP phones throughout its entire organization to improve customer service.Read More
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