After evaluating Interactive Intelligence, Avaya, Cisco and Mitel®, ChileCompra decided to work with Mitel and implement the Mitel 3300 Integrated Communications Platform (ICP) and the 6100 Contact Center Solutions suite.
“We decided to go for the Mitel IP solution because it is feature rich and reliable," said Francisco José Campos, Chief Help Desk and Customer Care. "It also gives us access to a suite of web-centered applications and services. We needed a network and contact center that could cope with the high number of calls, that would integrate into our back office systems and produce outstanding customer service. The Mitel 3300 ICP and Mitel 6100 Contact Center Solutions have done just that.”
Whitney National Bank, a growing institution, needed a reliable and advanced solution to improve customer experience.Read More
With an end-of-life phone system that lacked business productivity features, Weber State Credit Union was unable to accommodate growth.
Increased functionality, greater productivity and precision management wins over social enterprise The Wise Group.