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Location: Canada (EN)
After evaluating Interactive Intelligence, Avaya, Cisco and Mitel®, ChileCompra decided to work with Mitel and implement the Mitel 3300 Integrated Communications Platform (ICP) and the 6100 Contact Center Solutions suite.
“We decided to go for the Mitel IP solution because it is feature rich and reliable," said Francisco José Campos, Chief Help Desk and Customer Care. "It also gives us access to a suite of web-centered applications and services. We needed a network and contact center that could cope with the high number of calls, that would integrate into our back office systems and produce outstanding customer service. The Mitel 3300 ICP and Mitel 6100 Contact Center Solutions have done just that.”
TruStone’s central mission is to create exceptional financial experiences for its members. A 2021 merger with another organization brought together two client bases, virtually doubling their membership overnight to become Minnesota’s second-biggest credit union. TruStone needed a communications partner to provide stability for their members and staff through a transition period and build a foundation for future growth.
Read MoreEllinger Riggs Insurance needed dependable, scalable communications technology to keep their customers on the line and seamlessly expand to new locations. They found their solution with Mitel’s MiVoice Connect.
Read MoreOpen Mortgage Turns to RingCentral to Create a Better Mortgage Experience
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