Field Services Case Studies

With so many moving parts to a field services company, disconnects in communications can cause delay, quickly derail operations and drive up costs of operations. Our field services customers have found ways to easily overcome those challenges, and more. Discover what they have achieved with Mitel.

Field Services Case Studies

With so many moving parts to a field services company, disconnects in communications can cause delay, quickly derail operations and drive up costs of operations. Our field services customers have found ways to easily overcome those challenges, and more. Discover what they have achieved with Mitel.

Field Services

Field services companies depend on flexible, mobile-friendly communications, connecting field technicians with home offices and customers. Staying connected isn't just important, it's critical for field services companies to succeed. Our field services customers stay connected no matter what, saving time and money, while exceeding their customers' expectations.

Case Study
Transportation America

Substantial business growth required Transportation America to upgrade to a more scalable, robust communications system. They turned to CT Solutions and Mitel for a solution that enabled the business to update its processes, increase its call volume to service more customers and build room to grow.

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Case Study
Sonnen

Sonnen went from no business communications system to adopting MiCloud Office, the comprehensive solution to their need for enhanced connectivity.

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Case Study
Service Office International

Providing virtual receptionists, virtual offices and serviced office services for businesses that want the resources of a large company without the high overheads was critical for the Service Office International, so they turned to Mitel.

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Case Study
PanOrion

PanOrion selected Aastra’s line of SIP phones and equipment to streamline ordering, provisioning and delivery of its Hosted and Premise-based IP communication services.

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Case Study
ONG&ONG

ONG&ONG was growing rapidly, so they adopted several Mitel communications solutions to keep costs down and connectivity up.

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Case Study
Maverick Networks

Maverick Networks navigated its customers to success.

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Case Study
Intelling

Looking to establish itself as an industry expert and expand globally, Intelling teamed up with Mitel to power its customer experience.

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Case Study
Hub One

Hub One selected Mitel as its cloud IP telephony provider, and now both resells and uses Mitel’s unified communications and telephony cloud services.

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Case Study
Great Ocean Road Real Estate

Great Ocean Road Real Estate turned to Mitel for help with reducing the need for employees to travel between offices and reduce ongoing communications costs.

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Case Study
First Assistance

First Assistance was searching for a reliable communications solution that would enable its contact center agents to help customers faster and more effectively, and the Mitel solutions handpicked by channel partner HiTech Solutions were the perfect fit.

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Case Study
EuroAirport Basel Mulhouse Freiburg

The management of EuroAirport decided in February 2009 to replace old obsolete telephone system through a modern, open communication system and as flexible and international as possible.

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Case Study
eNerds

eNerds needed a way to address and react to support issues, and tapped Mitel for help.

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Case Study
Connect Group

Connect Group needed to consolidate multiple outdated telephony systems and contact centers for its 80 locations. The Mitel solution was just what they needed to dramatically reduce costs while improving customer service, collaboration and operational efficiency.

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Case Study
Centrinex

Centrinex recognized that introducing multimedia capabilities into its call centers would not only improve customer satisfaction, but also increase productivity by enabling agents to handle multiple customer interactions at once.

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Case Study
Aerial Capital Group

Communication infrastructure provider to Canberra’s largest fleet of taxis and hire cars. Communication infrastructure provider to Canberra’s largest fleet of taxis and hire cars. 

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