Field Services Case Studies

With so many moving parts to a field services company, disconnects in communications can cause delay, quickly derail operations and drive up costs of operations. Our field services customers have found ways to easily overcome those challenges, and more. Discover what they have achieved with Mitel.

Field Services Case Studies

Field Services

Field services companies depend on flexible, mobile-friendly communications, connecting field technicians with home offices and customers. Staying connected isn't just important, it's critical for field services companies to succeed. Our field services customers stay connected no matter what, saving time and money, while exceeding their customers' expectations.

Connect Group

Connect Group needed to consolidate multiple outdated telephony systems and contact centers for its 80 locations. The Mitel solution was just what they needed to dramatically reduce costs while improving customer service, collaboration and operational efficiency.

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Transportation America

Substantial business growth required Transportation America to upgrade to a more scalable, robust communications system. They turned to CT Solutions and Mitel for a solution that enabled the business to update its processes, increase its call volume to service more customers and build room to grow.

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Sonnen

Sonnen went from no business communications system to adopting MiCloud Office, the comprehensive solution to their need for enhanced connectivity.

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Service Office International

Providing virtual receptionists, virtual offices and serviced office services for businesses that want the resources of a large company without the high overheads was critical for the Service Office International, so they turned to Mitel.

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ONG&ONG

ONG&ONG was growing rapidly, so they adopted several Mitel communications solutions to keep costs down and connectivity up.

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Great Ocean Road Real Estate

Great Ocean Road Real Estate turned to Mitel for help with reducing the need for employees to travel between offices and reduce ongoing communications costs.

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First Assistance

First Assistance was searching for a reliable communications solution that would enable its contact center agents to help customers faster and more effectively, and the Mitel solutions handpicked by channel partner HiTech Solutions were the perfect fit.

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eNerds

eNerds needed a way to address and react to support issues, and tapped Mitel for help.

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Aerial Capital Group

Communication infrastructure provider to Canberra’s largest fleet of taxis and hire cars. Communication infrastructure provider to Canberra’s largest fleet of taxis and hire cars. 

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