The client is a large public university in California, well-known for its prestigious research programs. With more than 20,000 extensions across dozens of buildings, the university is a hub of communication and education.
The beauty of the Mitel solution is that it lends itself to constant upgrades. With 20,000 extensions, other systems might have required quite a few forklifts to meet the additional requirements during peak times. But with Mitel MiVoice MX-ONE, you can adapt to any number of users, from 50 to 500,000. It’s such a flexible product.
See how one university efficiently manages incoming calls to help students find additional enrollment opportunities with the Unify OpenScape Contact Center.
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The University of the Witwatersrand (Wits University) is a public sector organisation and the largest educational institution in Johannesburg, South Africa. Wits celebrated its centenary and is internationally distinguished for research, high academic standards, and commitment to social justice in Africa and beyond. Wits University has five faculties, 33 schools, and two campuses over 400 acres. There are over 8,000 employees and stakeholders, including over 2,000 students and 17 residences for student accommodation.
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This California global public research university educates more than 19,000 students in liberal arts, engineering, science, and technology annually. Its communications needs have changed over the years, but its mission is to encourage learning, research, and connection.
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