“Preventing downtime that affects our customer base is always top of mind," said Doug Roswell, Banking Systems and Telecommunication Analyst. "If we can’t communicate with them, we can’t serve them and that is a big problem. MarWatch allows us to be proactive and know about problems as soon as they occur, preventing downtime or a decline in voice quality.”
Whitney National Bank, a growing institution, needed a reliable and advanced solution to improve customer experience.Read More
With an end-of-life phone system that lacked business productivity features, Weber State Credit Union was unable to accommodate growth.
Increased functionality, greater productivity and precision management wins over social enterprise The Wise Group.