Limburg Provincial Council

Due the change and the optimisation of the provincial services, Limburg Provincial Council wanted more flexible user management via a subscription-based solution, to enhance the user experience and improve operational efficiency.

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The council is located in the provincial capital of Hasselt and has its seats in the Provincial House. Limburg Provincial Council had various disparate legacy phone systems which were becoming time-consuming to manage and were no longer supported. Limburg Provincial Council needed to offer a more reliable, flexible customer and user experience.

SITUATION

Telephony infrastructure was obsolete and no longer supported
Disparate legacy telephony systems lacked integration and functionality
Multiple providers were causing unnecessary complexity and overheads
Limited resilience for business continuity

RESULTS

Unified communications connectivity for flexible, remote working
A better customer and user experience through feature-rich communications like real-time collaboration and one number
Ease of use, with limited training required
Consolidation of technology reduces complexity and overhead costs
Enhanced productivity and operational efficiency using a single, unified service
Improved business processes with resilience and reliability, maximising uptime and scalability

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