The company’s new purchase isn’t the first Mitel system that MIS Manager Daryl Connell has used. Seven of his ten years in the business have been spent administering Mitel technology, and he knows very well what Mitel offers.
“In the past, I worked at a 35-person contact center with over 2000 extensions,” he explained, “and the ease of administration of the Mitel technology that supported it was amazing.”
Connell said Llewellyn’s Mitel solution is equally easy to administer, demanding fewer human resources than competing systems. Rather than assign one dedicated person to support the system, as he would with some solutions, he knows he can “spread the responsibility across several people, without having any appreciable impact on their workload.”
Using Mitel’s Business Dashboard, Premier Beverage Company improved the customer experience and increased their market share.Read More
Hedin Bil is a full-service car dealership in Sweden and Norway that needed a better way to handle their 600,000 calls a month and seamlessly connect their 2,300 employees.Read More