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Location: Canada (EN)
The council wanted to implement a system that would support more collaborative working across the council, from those in the contact centre, to those on the road, to desk-based employees and home workers.
“We investigated IP communications systems from many vendors but Mitel stood head and shoulders above the others,” said Mac Chivers ICT Manager Malvern Hills District Council. “It was clear that Mitel offered best of breed technology in both IP Communications and integration with OCS. Moreover, Mitel offered advice that was easy to understand, whereas other manufacturers made it unnecessarily complex. For me, it was crucial that they took the time to understand our business requirements and offered advice based on our needs rather than trying to shoehorn in their own technology. In turn, I felt confident that Mitel would deliver.”
Milton Keynes Council, a local government authority in Buckinghamshire, England, provides a full range of services to nearly a quarter-million residents, including social services, tax, libraries, waste collection/disposal and planning, and is a local education authority.
Read MoreA chatbot solution promised to provide the North Yorkshire County Council with a cost-effective way to offset the volume of calls and webchat requests coming into its internal IT service desk.
Read MoreDue the change and the optimisation of the provincial services, Limburg Provincial Council wanted more flexible user management via a subscription-based solution, to enhance the user experience and improve operational efficiency.
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