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ONG&ONG

To accommodate the needs of an expanding business, it was decided to migrate to an IP communications platform for the business. ONG&ONG decided to initially focus on deploying a solution for their Singapore operations, incorporating new facilities to support employees working from home.
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A thorough evaluation process was commenced in June 2010, with options from several major vendors put through their paces. ONG&ONG chose Radiance Communications and Mitel® as their partners for the project. Radiance is a Singapore based systems integrator that specializes in enterprise communications solutions. Radiance designed and implemented the solution. Routine daily administration of the system is handled by the ONG&ONG in-house IT team, with Radiance providing ongoing maintenance, and assistance with any complex configuration changes.

The solution was designed to take full advantage of ONG&ONG’s VMware data centre infrastructure, with instances of Mitel MiVoice Business, Mitel Teleworker, Mitel Unified Communicator Mobile, and Mitel Audio Web Conferencing running on the existing VMware platform. The initial installation occurred in March 2011.

Goals
  • Efficiently handle rapid growth across multiple countries, while keeping control of running costs
Results
  • 5% reduction in international call costs 
  • Simplified data centre administration 
  • More effective team conference meetings 
  • Better services for offsite employees 

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