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Osborne Yuille

Founded in 1981, the majority of Osborne Yuille’s workforce is based at its head office in the Sydney suburb of Narrabeen, with staff servicing clients from six additional small office locations spread across the Sydney metropolitan and Hunter Valley regions of New South Wales. To improve business flexibility and reduce communications costs, Osborne Yuille decided to migrate to an IP communications platform. An extensive evaluation process was carried out before Mitel® was selected.

The solution is based on the Mitel Communications Director (MCD), running on Mitel 3300 IP Communications platforms implemented at the two largest offices. Another five office locations are serviced by Mitel IP handsets connecting to the larger offices via a Mitel Teleworker solution. In addition, the entire solution is tightly integrated with Osborne Yuille’s Microsoft applications using Mitel Live Business Gateway. Mitel Audio Web Conferencing is used at several offices, and Mitel® Mobile Extension has been incorporated to help simplify call handling for highly mobile employees.

Operations Manager Damian Smith said, “We need to be able to respond very quickly to changing circumstances, and are always looking for ways to innovate and deliver new value to our clients. Mitel’s conferencing technologies help us to effectively deliver training across our offices, rapidly deploy new service offerings and achieve consistently high client service levels across our business.

    Goals
    • Drive down costs but continue to deliver a flexible and exceptional service to clients
    • Enable employees to regularly move between multiple offices to service client needs
    Results
    • A huge reduction in communication costs of 50% 
    • Automated hot desking across entire organization 
    • More effective team training using the conferencing solution 
    • Improved flexibility and ability to grow with the business 

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