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Overland Footwear Group

Rather than start again at the ground level with a new on-site telephony system, this New Zealand retailer took a different direction by moving to the cloud during the COVID-19 pandemic. The result has brought them further ahead in team collaboration and customer communication and led to operational simplicity and cost savings.
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"Many companies went to Microsoft during the pandemic only to realize they don't actually support enterprise voice in the most seamless and cost-effective way. But, for us, if someone in Teams calls someone on the Mitel platform, it's seamless and with no extra costs." —Bob Kombora, IT Manager, Overland Footwear

GOALS
  • Consistent, single-number communication within and between stores as well as with suppliers and customers
  • Create meaningful connections with customers
  • Ability to communicate from anywhere (especially during pandemic lockdowns)
  • Reliable call quality and telephone service
RESULTS
  • Super-reliable call quality and service from a connected-from-anywhere cloud communications system
  • Seamless integration with Microsoft suite, including Teams, as well as consolidated licensing
  • More than 20% reduction in annual communications costs
  • Consistent, anywhere communication for both internal and external parties
  • Drastically improved customer experience
  • Simple administration and maintenance means staff can focus on their jobs and not the communications system
  • Deep visibility and analysis of daily operations
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