After working with Mitel, Customer Services Director Murray Carter said Red Funnel’s productivity has increased and their reaction time to customer communications has improved.
“We use skills-based routing to ensure that our customers receive the best possible customer service by ensuring that an agent fully capable, qualified and trained to handle their inquiry responds to their query,” said Carter. “We bring social media monitoring to evaluate areas that would improve and enhance their customer journey. We have decreased our complaints by 16%, but more importantly, we have increased our compliments by 116% year on year.”
A&K has chosen to standardize on a Mitel 3300 IP Communications Platform (ICP) with IP phones throughout its entire organization to improve customer service.Read More
Worldhotels saved money and ensured a global reach with MiCloud Connect.
Viking Line stopped dropping calls and got a more flexible communications system when it purchased Mitel.