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Robinson Legal

Robinson Legal needed a communications system that could ensure its resources were available inside or outside the office. The law firm reviewed various systems to replace its analog phones. Offerings from larger providers were expensive, while carriers simply forwarded brochures. The business case for the Mitel A400 was compelling. It offered a unified communications and collaboration (UCC) solution that integrated communication servers, terminals, software and mobility solutions and applications.
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The changeover was completed over a weekend. Mitel’s flexibility enabled the solution to be tailored to integrate with an existing SoftLog billing and mobile phones using just one number. The deployment included 30 highly intuitive Mitel 6739i 9-line SIP telephones featuring color touch screen display and softkeys, HD sound, dedicated LED indicators and built-in Bluetooth. The 6739i also features multiple headset connection options and extensive call management capabilities.

“Mitel is different," said Managing Partner Dominique Robinson. "It understands the needs of the smaller firm whose communications dollar has to work hard now and over the longer term. Its representatives provided us with a demonstration of the Mitel A400 and its capabilities, which impressed.”

Goals
  • Replacing an existing system as the rental agreement was going to expire
  • Reduce costs
  • Integrate mobile devices with office phones
Results
  • Significant savings in call costs, monthly line charges, mobile and text use costs with significant room for growth
  • ROI of around 6 months
  • Strong networking capabilities allowing senior partners to work from 2 other sites
  • Single office today with senior partners using SIP telephones from two remote locations

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