Product hero

Service Office International

With eight executive staff and 150 clients ranging in size from one to 20 people, five receptionists are needed to handle SOI’s high call traffic. Each call has to be answered on behalf of a client and managed with messaging and call through to a mobile, landline or computer. However, a 12-year old customized NEC 7400 system was holding back SOI’s business plans.
DOWNLOAD NOW

SOI’s business plans are being accelerated with Mitel. According to Michelle Mills, SOI is working on plans to become a nationwide business offering virtual offices and virtual receptionists without having to invest in physical offices. “Mitel enables us to get national number ranges and have them diverted to our system in Sydney without having to take on additional equipment or software.”

She said many of the systems SOI reviewed didn’t have the flexibility and features offered by Mitel. “Staff are finding it easier to manage the calls, capture information and improve their performance. With Mitel, we don’t have to worry about planning for additional extensions or changes.”

Goals
  • Better meet client demands
  • Provide support for a backup in the event of a fall over
Results
  • A highly flexible, feature-rich communications solution that combines IP telephony, unified communications and collaboration in the one managed service
  • Greater productivity
  • Simple to manage and scalable solution that can accommodate 5 to 65,000 users
  • Very low total cost of ownership

Find The Perfect Solution for Your Business

Solutions
SIMILAR SUCCESS STORIES
Case Study
Centrinex

Centrinex recognized that introducing multimedia capabilities into its call centers would not only improve customer satisfaction, but also increase productivity by enabling agents to handle multiple customer interactions at once.

Read More
Case Study
Connect Group

Connect Group needed to consolidate multiple outdated telephony systems and contact centers for its 80 locations. The Mitel solution was just what they needed to dramatically reduce costs while improving customer service, collaboration and operational efficiency.

Read More
Case Study
Transportation America

Substantial business growth required Transportation America to upgrade to a more scalable, robust communications system. They turned to CT Solutions and Mitel for a solution that enabled the business to update its processes, increase its call volume to service more customers and build room to grow.

Read More
Ready to talk to sales? Contact us.
Find a Partner (844) 319-5912 Email Us