When searching for the right communications solution, SPI was disappointed with the options offered by Avaya, NEC and 3com. In addition, Cisco was too expensive considering the lack of capabilities offered by their system and too complex, requiring greater support from outside the company. Fortunately, SPI discovered that Mitel had a robust, cost-effective system meeting all of their requirements and easily managed with in-house resources.
"When the users saw they could have all these features they didn't have, they were saying 'Let's move to this now.'"
- Chris Gumm, Senior Network Engineer at SPI
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