The company needed to move to a more advanced digital platform for its core PBX functions and considered the options that were offered through its leasing vendor, but they were not satisfied that the vendor in place at that point could draw them a roadmap for continuing upgrades that was cost-effective for both business and contact center users. And if possible, Weiss wanted to cut infrastructure costs, not raise them.
They wanted to see if it would be possible to reap the benefits of advancing technology to have a better phone system for less, so they started looking around to see what other options might be a good fit.
Santillo says that the Mitel option wasn’t a full-blown contact center, “but it turns Lync into one.” Weiss wasn’t in the market for a full-fledged contact center system, so this was a perfect option for them.
Whitney National Bank, a growing institution, needed a reliable and advanced solution to improve customer experience.Read More
With an end-of-life phone system that lacked business productivity features, Weber State Credit Union was unable to accommodate growth.
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