After investigating several unified communications systems, The Wise Group ultimately decided on a Microsoft partner to install, deploy and support a Microsoft Lync Server and MiContact Center for Microsoft Lync infrastructure. The Wise Group chose Lync for its flexible and dynamic feature set: the application integration with the Microsoft Active Directory, Outlook, Office and Sharepoint and Office365; the ability to unify all communication channels and a rich mobile client; and the ability to easily roll out “pop up” offices as their business needs without requiring new phone systems and phone lines.
“Ultimately, MiContact Center has led to an improvement in the way we interact with our customers and overall customer satisfaction,” said ICT Manager Barbara Ferguson.
Whitney National Bank, a growing institution, needed a reliable and advanced solution to improve customer experience.Read More
Weightmans, a top 60 law firm, needed to become a true technology-focused firm with a new phone system.Read More
With an end-of-life phone system that lacked business productivity features, Weber State Credit Union was unable to accommodate growth.