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tien wah press

Tien Wah Press, a printing company in southeastern Asia, had been using analog phones for 75 years. They needed a cost-effective communications solution that would help them rise above their competition.
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“We can actually locate people wherever they are," said IT Manager Yong Kwei Hong. "That is one key factor that has improved in terms of our competitiveness in being more responsive in providing services to our customers.”

 

An added benefit was the fact that TWP did not have to upgrade its existing VPN data links among locations to incorporate voice traffic.

goals
  • Upgrade to a modern communications system that's easy to use and manage new users or integrate users across departments
  • Reduce maintenance costs
results
  • More efficient call routing
  • Remote routing capabilities
  • Centralized management
  • Cost savings on maintenance and calls

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