Product hero


Top Oil had 18 separate phone systems, which were not integrated and incurred individual landline charges. With zero call visibility, Top Oil had no way of monitoring inbound calls to ensure that customer queries were being dealt with efficiently. Phone Pulse was able to support sales and cost savings for Top Oil with Mitel’s unified communications solution.

During peak times, Top Oil receives upwards of 8,000 calls per month and, with 18 disparate phone systems, this presented a huge problem for the multisite organization. 

Sales opportunities were being missed and there was a high risk of customers’ calls being left unanswered. Furthermore, the company was spending approximately €40,000 annually on line rental. Many of the systems were end-of-life and there was limited support.

  • Legacy systems were end of life and had become difficult to support, making them costly and inefficient 
  • Lack of effective communications technology was leading to missed sales opportunities and preventing Top Oil from providing the quality of customer service they wanted 
  • Increased sales conversions and opportunities
  • Cost savings of €40,000 annually by integrating legacy systems
  • Flexible, scalable and resilient
  • Ease of use has resulted in excellent staff engagement 

Find The Perfect Solution for Your Business

Case Study
Building Products Inc

Building Products Inc. (BPI) was founded in 1957, serving customers from the Dakota Warehouse Building in Watertown, South Dakota. Now BPI distributes products in over 10 states in the Midwest from seven locations. One of the keys to BPI’s success has been staying abreast of new technology and developing tools to enhance the customer experience.

Read More
Case Study
James Fisher

The Mitel Connect platform helped James Fisher centralise telephony across all divisions for more seamless communications, with support from TruStack.

Read More
Case Study
Sierra Pacific Industries

Seeking to streamline system management across multiple locations and enhance the customer experience, SPI leveraged Mitel’s cost-effective UC platform, MiVoice Connect.

Read More
Ready to talk to sales? Contact us.