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“The most important requirement we came up with was supplier reliability. It was our aim to work with an organization that would be able to work with us, not only now, but in the future as well,” said K.C. Eldering, ICT Team Leader.
“We also wanted future-proof technology so IP telephony was the obvious choice. Furthermore, we required a scalable solution in the event of other local authorities wanting to join in so we could then expand without difficulty. Of course, the solution would have to satisfy all our requirements in terms of functionality. Eventually we selected a Mitel® IP solution because it satisfied our specification of needs and requirements. There’s a good balance between cost and quality. Mitel offers a stable platform that is scalable, reliable, has plenty of functionality, and is highly regarded in the marketplace.”
Orion Township, sought a flexible, reliable communications solution to replace their failing legacy phone system, and discovered MiCloud Connect.
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Oakland’s outdated PBX-based phone system was failing and a lot of its network equipment was nearing end-of-life. It was time to replace both the network and the telephone system.
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Responsible for delivering the Scottish Government’s nationwide energy efficiency scheme, Warmworks relies on a high-quality contact center function.
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