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Check-in time for military personnel is six hours before departure time, so visitors to the lounge have considerable waiting time and the phones and service have proved to be one of the most popular amenities provided. Service men and women can take the opportunity to connect one more time with family and friends before deploying.
At the end of 2008, the existing phones were reaching end-of-life and the USO-Metro began looking for replacements. They turned to their trusted partner Verizon, who has provided the VoIP service since 2005, for suggestions. The result was the introduction of Aastra’s SIP-DECT™ solution. The SIP-DECT technology provides reliable, high quality, secure wireless communication.
“The wife of a departing soldier called to thank the USO for furnishing her husband with a VOIP phone just before he left,” said a USO-Metro volunteer. “The call meant so much to both of them.”
In need of a telephony system upgrade, Ronald McDonald House New York began looking for an on-site PBX that was simple and cost-effective.
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A chatbot solution promised to provide the North Yorkshire County Council with a cost-effective way to offset the volume of calls and webchat requests coming into its internal IT service desk.
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Innovative MiVoice Connect helped PSEA leapfrog from an expensive, aging telephony system to the most technologically advanced solution in the industry.
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