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Having grown through acquisition, Whitney faced the challenge of integrating the many different communications technologies they inherited. Maintaining all of that diverse technology was expensive and inefficient, and they wanted to standardize and centralize their communications to better support their current operations and position themselves for continued growth.
Whitney went looking for an efficient, cost-effective platform to achieve these goals and support their growing communications needs. And they looked very carefully before deciding on a solution. “We put our RFP out to all the big players and some up-and-comers in the VoIP market,” says Scott Erlichman, Senior VP of Technology Infrastructure.
Söderberg & Partners trialled Mitel’s latest MiContact Center Business solution, successfully delivering an integrated omnichannel customer experience.
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Ellinger Riggs Insurance needed dependable, scalable communications technology to keep their customers on the line and seamlessly expand to new locations. They found their solution with Mitel’s MiVoice Connect.
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Brightside Insurance and Warranty Solutions needed the right technology for ‘follow the sun’ connectivity and business continuity across multiple international sites.
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