Having grown through acquisition, Whitney faced the challenge of integrating the many different communications technologies they inherited. Maintaining all of that diverse technology was expensive and inefficient, and they wanted to standardize and centralize their communications to better support their current operations and position themselves for continued growth.
Whitney went looking for an efficient, cost-effective platform to achieve these goals and support their growing communications needs. And they looked very carefully before deciding on a solution. “We put our RFP out to all the big players and some up-and-comers in the VoIP market,” says Scott Erlichman, Senior VP of Technology Infrastructure.
With an end-of-life phone system that lacked business productivity features, Weber State Credit Union was unable to accommodate growth.
Increased functionality, greater productivity and precision management wins over social enterprise The Wise Group.
Weiss’ contact center communications were critical to its business success, so they worked with Mitel to modernize and streamline.Read More