White Paper

2019 Contact Center KPI Report

Learn how to use KPIs to establish a solid foundation for accelerating the success of your contact center.
As business levels ebb and swell and the contact center evolves, it’s critical to hold a clear vision of how you and your team can continue to deliver the most value to your business. Key performance indicators (KPIs) give you the inside view of your contact center. With them you can identify, measure and achieve the most success from interaction to interaction.


This report outlines which KPIs bring the best results and how you can ensure your analysis is focused on what matters the most to your business.


Key topics include:

  • Improving managerial practices
  • Enhancing productivity with the right tools
  • Streamlining processes
  • Enhancing contact center agent productivity

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