Five Metrics for Success When Deploying AI in Your Contact Center

Organizations are finding overwhelming success when they use AI for customer experience initiatives.


Nemertes’ 2019-20 Intelligent Customer Engagement research study of 518 companies analyzed which AI-enabled technologies correlated with the most success for companies of all sizes and industries.

In this webinar, you will learn the technologies, interaction channels, architecture, and organizational best practices successful companies have embraced.



Robin Gareis President and Founder, Nemertes Research

Robin Gareis
President and Founder, Nemertes Research

For 25+ years, Ms. Gareiss has advised hundreds of senior IT executives, ranging in size from Fortune 100 to Fortune 1000, developing technology strategies and analyzing how they can transform their businesses.


George Despinic

George Despinic
Senior Product Marketing Manager – Contact Center, Mitel

George is a 30 year veteran of the Communication and Contact Center industries having worked in various roles including Product Management and Marketing. He brings a wealth of knowledge and experience in helping companies achieve exceptional customer experience.