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An economy based on distancing has emerged following the health crisis that has affected European companies. This means businesses are implementing a broad range of techniques and technologies to reinforce distance working and remote collaboration in all corporate departments.
The relationships between businesses and customers have also evolved, as new customer relations services have become necessary in the context of the pandemic. The technological foundations of European companies have proved to be very resilient over the past few months; telecommunications, information technology and telephone infrastructure put in place in recent years has made it possible to handle a volume of flux and exchange that no one could have anticipated before this crisis.
While European companies of course show varying levels of maturity in terms of technology investment and use, a degree of convergence—thanks to cloud technology—can be seen as we emerge from the crisis.