White Paper

Great Expectations for Even Greater Customer Experiences

What 5,000 Customers Really Think About Your Customer Service

Everywhere you look, businesses are undergoing digital transformations, from virtual storefronts to artificially intelligent shopping assistants—all driven by a desire to improve the customer experience. In fact, in a 2017 Mitel-commissioned global survey of 2,500 IT decision makers, 59 percent of businesses reported being more than halfway through their customer experience improvements.

We wondered if their customers agreed, so we asked 5,000 adults around the world to rate their customer experiences across different industries. The results, captured here in this research paper, present an eye-opening midterm assessment that reveals many businesses still have a long way to go toward improving the buyer’s journey.

Download this white paper now to find out what your customers expect, and whether you're accomplishing it.

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