Hyatt Case Study

Hyatt and Mitel have been working together for the last 25 years. 70% of Hyatt properties in North America utilize Mitel solutions because Mitel understands the hospitality business.

Below is the video transcription:

The hospitality business is always on. We're a 24 by 7 by 365 day business. It's important that we work with providers who really understand the hospitality business.

I'm Jeff Bzdawka, Senior Vice President of Global Hotel Operations for Hyatt Hotels and Resorts. Hyatt is a global hotel and hospitality organization. My team serves as the bridge between the operations team and our internal technology team, and our vendor partner community.

In looking for ways to improve upon our guest and colleague experiences, technology can and should be a competitive differentiator. Not the lead, because we are in the hospitality business, we are in the caring business. But technology needs to be an enabler, and support that digital experience for our colleagues, our
guests, as well as our owners. When looking for a communication system or a solution, there are three primary factors we're focused on. First, ease of use. The second component is more mobility. And the third component really has to do with cost efficiency solution itself.

Many of our colleagues transfer from property to property. Many of our guests stay at multiple properties. And having a similar experience is important to us. So 70% of our hotels in North America are utilizing a Mitel solution, which provides for consistency in the experience, as well as it reduces cost from a support and maintenance standpoint.

Having a solution in place that provides reliable contact and access to those other touch points in an integrated solution is important to the experience. Hyatt and Mitel have a very strong working relationship. We have been working together for nearly 25 years. Mitel has been a great partner, focused on growing mobility and ensuring that the solutions that are being deployed are solid. It goes beyond the product itself. It's about the ability to deploy and ability to support. And the relationship goes far beyond the purchase of the hardware. It's important for us to ensure that our providers have a global vision-- that they understand the hospitality business. And we believe that Mitel does understand the hospitality business. And one of the reasons why we have selected Mitel is because of that market presence, and the understanding of the hospitality industry.

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