Is There a Contact Center Hiding Within Your Business? [Infographic]

What do you think of when you hear the term "contact center?" Do you picture a call center with rows upon rows of customer support staff, headsets at the ready? Or do you picture the front desk clerk of your retail store, fielding calls from customers?

Whether you realize it or not, your business may actually already have a contact center. We've created this infographic to guide you through the questions you need to ask yourself to discover it, so that you can jump right into improving customer experience.


Is there a contact center hiding in your business?

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