Product hero

Mitel Remote Working Resources

We know that staying connected with your employees and stakeholders is more important than ever. Whether your organization is facing an unexpected event, such as the current coronavirus (COVID-19) pandemic or simply offering flexibility for your workforce, today’s technologies make it easy for teams to stay productive wherever they are.
Mitel Remote Work Solutions

To our Mitel community,

During these challenging times, we know that connections matter.

Whether you’re part of a business looking to enable work from home capabilities for employees, a school looking to support digital learning, or one of the many healthcare organizations working around the clock to keep our communities healthy, the connections we have with other people are what give meaning to the work we do. Fortunately, we also live in an age where technology allows us to stay connected in ways that are more personal and more immediate than ever before.

As a global communications and collaboration leader, powering connections for our distributed workforce has always been part of Mitel’s culture. The ability to take a call from home, hop on a video conference from the airport, or collaborate on a document with a colleague in another country always seemed like a great perk – something convenient and modern we were empowered to do as a technology company.

But now, the COVID-19 pandemic has turned that perk into a necessity for businesses around the world. And while at Mitel we live and breathe digital collaboration every day, we recognize that remote working is new to many people and many organizations.

That’s why our vision is to make communications and collaboration seamless. We want to make it as easy as possible for you to stay connected every day - and especially on the days when it really matters. We hope the resources, tips, and special offers available here help you to find solutions that can keep your teams connected and productive while staying safe.

The situation today is difficult and how it changes the way we work in the future remains to be seen. But we’re in this together and Mitel is ready to help you power the connections that matter most to your business.

Stay well,

Mary McDowell
President & CEO

Technical Resources for Mitel Solutions

Mitel’s solutions natively include many features that support remote working should your organization need to, including softphone access, mobility apps, real-time chat, and video, audio and web conferencing capabilities. The following resources can help you to ensure your organization is prepared for remote work:

  • Options for Remote Configuration on Sky:
    • Configuring Remote Phones on the Sky Platform:
      • It is recommended you do some testing before asking users to work remotely to ensure they can get their phone up and working at home; OR
    • Users can call forward their desk phones to their personal device: Call Forwarding; OR
    • Users can have voicemail messages set to send the .wav file to their e-mail so they can listen to their voicemails from their PC or Laptop: Send Voicemail Messages to E-mail
  • Basic use of voicemail: Voicemail
  • Sky Mobility
  • Call Center Remote Workers
    • First, ensure you have configured your remote phone as per the instruction above, then log into the Sky Connect Center: Logging into Sky Contact Center

Remote Working Video Resources



-Keep Scrolling To See More Helpful Content-

Additional Remote Working Resources & Best Practices
How to Prepare for a Videoconference as a Remote Worker

Videoconferencing is quickly becoming business as usual; Here are 12 ways you can prepare for your next business videoconference call.

Read More
How Can IT Support a Workforce in Crisis?

While everyone is reeling from the new at-home work dynamic, IT is facing unseen challenges.

Read More
In a Pandemic, Business Videoconferencing Keeps It Personal

Keep your employees and bottom line healthy during the Coronavirus (or any pandemic) with a robust business videoconferencing solution.

Read More
How a True Collaboration Experience Makes Your Team a Superstar

Teams need an all-in-one solution that lets them communicate and share work across time zones.

Read More
16 Ways to Help Remote Workers Feel Like They're in the Conference Room

Remote workers often feel peripheral, if not forgotten, on conference calls. Here are 16 ways a cloud communications service can change that.

Read More
How to Host an Effective Meeting with Mitel Teamwork

Teamwork provides you with all the tools needed to host an effective meeting; share an agenda, assign tasks, and even hold the meeting itself.

Read More
The Future of Business Relies on Mobility. Can You Deliver?

Learn how your communications solution can provide the mobility that modern-day employees need to work at home, in the office and on the go.

Read More
Smart Workspaces Work Smarter Not Harder

The traditional 9-5 workspace has given way to something more flexible and individualized. Here’s how technology can help your business work smarter.

Read More
"Coffee Shop" Etiquette in the Age of the Cloud Phone

When working remotely and using your cloud phone in public places, keep things friendly with your neighbors by observing "coffee shop" etiquette.

Read More
Foster a Positive Culture with Collaboration Technology

A hosted phone system and collaboration tools play a big role in creating a productive and engaging workplace. And that helps small businesses thrive.

Read More
Delegating Projects with Mitel Teamwork

Teamwork is more than just a messaging app. Virtual workspaces provide employees a place to have discussions, share content, and work on tasks, anytime, from anywhere.

Read More
Work versus Life: It Doesn’t Have to Be a Trade-Off

Work isn't a destination anymore. It happens wherever you happen to be. Find out how you can be even more productive with a collaboration and communications system like MiCloud Connect.

Read More
Why We Like Video Meetings Better

Video offers benefits above and beyond traditional audio conferencing. This is why we like it better!

Read More

Mitel Technical Support

Mitel provides global technical support to our service providers and partners through our offices in North America, the United Kingdom, EMEA, and Asia Pacific. Our partners and customers can rely on Mitel’s team of technical support professionals who provide high-quality, prompt, and efficient technical and product-related support.


To locate a Mitel Authorized Partner or service provider in your area click here, or call us at one of our regional offices throughout the world. To find product-specific technical documentation and support click through to our document center.


Important Notice Regarding COVID-19

As organizations across the globe shift to remote working, carrier systems are seeing a significant increase in voice traffic. This increased traffic may result in local, intermittent congestion on those carriers' systems, which in turn may make it difficult for you to reach Mitel's toll-free number.

If you are unable to reach us by our toll-free number due to local carrier conditions, you may try the following alternative numbers (long-distance charges will apply):
US: 480-422-3639
Canada: 613-591-2301

North America
MiCloud Division
MiCloud Technical Support

Mitel Enterprise Division
Please contact your Partner

Former Shoretel Products

SIP Phone Technical Support
Submit a Support Ticket ›

Former Oaisys Call Recorder Products
Please contact your partner if one is established

MiCloud Division
MiCloud Technical Support

Mitel Enterprise Division
Please contact your Partner

Former Shoretel Products

MiCloud Division
MiCloud Technical Support

Mitel Enterprise Division
Please contact your Partner

Former Shoretel Products

Ready to talk to sales? Contact us.