The Intelligent Contact Center

Differentiating Your Customer Experience

Customer experience (CX) is today’s competitive battleground. Leading companies recognize we are living in the experience economy – really knowing customers and ensuring positive customer engagement and satisfaction is vital to success.

How are the most successful companies doing that?

They’re investing in new technologies like artificial Intelligence (AI) and machine learning, leveraging them to collect data, analyze usage and gain deep insight into how their customers are using their products and services. Contact centers are key to this transformation.

AI and machine learning are transforming contact centers into streamlined, self-serviced and smart CX platforms. This webinar will cover how intelligent contact centers help gain valuable insight into customer behavior so you can deliver the best customer experience, every single time.

 

In this webinar you will learn how an intelligent contact center can:

  • Utilize IVR and CRM data to intelligently route incoming calls, offer predictive recommendations and drive up first call resolution
  • Save time and money by automating responses to common queries, improving resolution time and CSAT scores
  • Identify trends, monitor performance and unlock deep insights into agents and customers

 

Speakers:

 

Jafar Adibi The Intelligent Contact Center Webinar

Jafar Adibi
Head of AI and Data Science, Talkdesk

As Head of AI and Data Science, Jafar leads AI for the Talkdesk enterprise contact center platform. Prior to joining Talkdesk, Jafar developed advanced Machine Learning solutions for understanding people behavior and consumer intelligence at PwC, Reunify and Incentica. Jafar holds a Ph.D. in Computer Science from the University of Southern California and is a recipient of multiple national and international awards.

 

Nichole Paschal Intelligent Contact Center Webinar

Nichole Paschal
Sr. Product Marketing Manager, Mitel

Nichole is the Senior Product Marketing Manager for Mitel’s cloud contact center solutions. With over a decade in the tech industry, she has led product, services and solutions marketing for strategic partnerships and product introductions.

 

 

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