Why CCaaS? Why Now?

In the last 50 years, the contact center industry has evolved from a point of cost-saving switchboards and operators to a $35 billion market that’s enabling organizations to strategically differentiate on CX and win against their competition.

In this webinar, Mitel's Nichole Paschal and Talkdesk's Steve Bell will define the key shifts in the industry, explain why now is the most exciting time to be involved in contact centers and reveal how Mitel and Talkdesk are paving the way for the future of experience innovation.

What Attendees will learn:

  • How to use CCaaS to strategically differentiate your company with CX
  • Key shifts in the cloud contact center industry

Who should attend:

  • IT buyers
  • Master and sub agents
  • Cloud distributors

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