Mitel Contact Center Agent Dashboard

Experience improved productivity with more up-to-date information at your fingertips than ever before.

Key Benefits
Stay organized
User-friendly report displays and at-a-glance summaries of service status
Stay connected
Communicates key metrics to agents in real time, empowering them to self-manage
Stay motivated
Extends real-time performance monitoring capabilities to all agents
Stay on top of things
Easily managed single web application for designing, publishing, and viewing

Is this product right for you?

Mitel Contact center agent dashboard Features
    • Add-on application for Mitel Contact Center to display real-time customer service metrics
    • Configurable Contact Center Agent Dashboard (CCAD) reports on Agent and Group Performances
    • Conscientious designs for minimal report footprint include informative tooltips and a separate full screen mode
    • Administrators to design custom CCAD webpages and users to personalize report displays

    • Clear report captions and color-coded thresholds
    • Compatible with Mitel Contact Center 6 and higher
    • Supports Apple iPad platform in addition to Windows and Apple Mac
    • Not replacement for the Contact Center Agent Manager or Wallboard Application

Interested in purchasing this for your business?

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