Mitel Connect Contact Center nurtures profitable customer relationships by phone, chat and email.
Built on the same platform that powers the tools you trust and use every day, MiCloud Connect is backed by Google Cloud's industry-leading reliability, security and scalability to deliver the uptime and compliance you demand.
*VoIP phone emergency 9-1-1 features differ from traditional 9-1-1 emergency services. Please see Section 3 of the MiCloud Services – Global Terms of Service for more information.
MiCloud Connect is architected with enterprise-class security measures and redundancy at network, infrastructure and application layers to maximize uptime and scalability. In addition, cloud phone services are backed by Mitel’s cloud Service Level Agreement (SLA) for added reassurance. And in the unlikely event that a disaster prevents Mitel’s primary data center from servicing communications, MiCloud Connect disaster recovery process migrates service to a redundant data center located in a different geographic region in order to mitigate risk.
Put more power behind every customer touchpoint with cloud phone services that integrate with popular productivity apps like Salesforce®, ACT!® and Microsoft Dynamics®. Embedded calling features, integrated call and customer histories help provide a more holistic picture of business performance, while making interactions easier for employees and customers alike.
The transition to a new cloud phone system doesn’t have to be painful. Mitel’s customer success teams make sure you’re supported every step of the way with professional services, “Jump Start” and “Expert Start” options, on-demand support and training and VoIP phones with a built-in help button.
No need to combine disjointed cloud tools from multiple vendors any longer. MiCloud Connect is an end-to-end cloud phone and unified communications solution that handles everything for you—from phones to applications to network operations—for solid performance.
Cloud-based communications and collaboration that make everyday meetings and interactions easier than ever with enterprise-grade VoIP phone services, instant messaging, audio and web conferencing and multi-point video. All with powerful, yet simple, administration for IT teams.