CMG Suite

The CMG Suite provides a suite of services for office users, attendants, and administrators that supports your organization with real-time presence information, activity setting, calendar-based routing, conference bridges, and automatic speech attendant functionality. The CMG Suite supports receptionists with visitor management services. A real-time, responsive web interface helps users manage services including click-to-dial and SMS functionality.

CMG Suite

Image of Mitel CMG platform

The CMG Suite provides a suite of services for office users, attendants, and administrators that supports your organization with real-time presence information, activity setting, calendar-based routing, conference bridges, and automatic speech attendant functionality. The CMG Suite supports receptionists with visitor management services. A real-time, responsive web interface helps users manage services including click-to-dial and SMS functionality.

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Future-Proof Solutions Built Around the User Experience

  • Screenshots of CMG suite

    CMG Web - Intuitive and Smart Directory Search

    CMG Web provides a flexible and intuitive, real-time, responsive web interface that allows users to quickly and easily search the business directory, finding intuitive matches with a few keystrokes. CMG includes a set of integrated self-service features including presence- and activity-based call routing and calendar synchronization.

  • Screenshots of CMG suite

    Easy to Configure and Manage

    The web-based Configuration and Directory Managers allow administrators to easily configure fields, layout, numbering plan, telephony connection, messaging systems, and directory data.
  • Image of people in a lobby with a VR Booking with Badge

    Sophisticated Visit Management Routines

    CMG Visit is part of CMG Virtual Reception that provides a visit management routine for increased security. This feature makes for a better experience for everyone: the host, attendants, receptionists, and visiting customers and partners.

Features

  • Intuitive and smart directory search
  • Presence- and activity-based routing
  • Calendar synchronization with Microsoft and Google
  • Support for Active Directory federation services
  • Voice controlled services with Automatic Speech Recognition
  • Interactive voice response functionality
  • Automatic greeting message and presence information
  • User-friendly and efficient voicemail functionality
  • Visitor self-registration and pre-registration
  • Pick and choose from a set of optional CMG Suite services and apps
  • PBX multivendor and multi-language support
  • Scalable from 100 to 100,000 users

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