CMG Suite

The CMG Suite provides a suite of services for office users, attendants, and administrators that supports your organization with real-time presence information, activity setting, calendar-based routing, conference bridges, and automatic speech attendant functionality. The CMG Suite supports receptionists with visitor management services. A real-time, responsive web interface helps users manage services including click-to-dial and SMS functionality.

CMG Suite

Image of Mitel CMG platform

The CMG Suite provides a suite of services for office users, attendants, and administrators that supports your organization with real-time presence information, activity setting, calendar-based routing, conference bridges, and automatic speech attendant functionality. The CMG Suite supports receptionists with visitor management services. A real-time, responsive web interface helps users manage services including click-to-dial and SMS functionality.

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Benefits of CMG Software Suite

Control Your Communications

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With the CMG Suite, you can easily manage how incoming calls are routed based on calendar and activities, such as setting a preferred mode of communications for a specific time.

Simple, Quick Directory Search

The CMG Suite’s smart progressive search tools lets you quickly and easily search the corporate directory and receive intuitive matches within a few keystrokes. The extensive set of fields for each contact allows you to search for skills, organization, room number, and other categories. The CMG directory can be synchronized with your Active Directory database or any other LDAP source.

Automated Self-Service

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The virtual reception feature includes a set of automated self-services that significantly reduce wait time and attendant workload, while also increasing flexibility and efficiency. Enjoy better interactive voice response functionality with CMG Speech IVR and use speech recognition with CMG’s automated Speech Attendant feature.

Optimized for Mobile Devices

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The CMG Suite’s responsive web technology makes the web available to any device, including rescaling to display information and provide functionality on any screen size. The click-to-dial feature initiates calls directly on the user’s mobile device or generates a call back from the call manager.

Powerful Attendant Solution

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Mitel’s attendant solution, InAttend, is available as a standalone attendant application or integrated within the Mitel CMG database for a complete UC solution across the global enterprise. The CMG Suite enables access to rich presence information, line state, and calendar status to enable quick and efficient call handling.

Simplified Visitor Registration

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CMG Visit allows visitors to self-register in the reception area. If the host has pre-registered visitors, their badges will already be printed for a better visitor experience. CMG Visit supports mail/SMS notification to hosts when a visitor completes check-in. For increased security, CMG Visit provides a list of all visitors with detailed information in case of an emergency or incident.

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Future-Proof Solutions Built Around the User Experience

  • Screenshots of CMG suite

    CMG Web - Intuitive and Smart Directory Search

    CMG Web provides a flexible and intuitive, real-time, responsive web interface that allows users to quickly and easily search the business directory, finding intuitive matches with a few keystrokes. CMG includes a set of integrated self-service features including presence- and activity-based call routing and calendar synchronization.

  • Screenshots of CMG suite

    Easy to Configure and Manage

    The web-based Configuration and Directory Managers allow administrators to easily configure fields, layout, numbering plan, telephony connection, messaging systems, and directory data.
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    Sophisticated Visit Management Routines

    CMG Visit is part of CMG Virtual Reception that provides a visit management routine for increased security. This feature makes for a better experience for everyone: the host, attendants, receptionists, and visiting customers and partners.

Features

  • Intuitive and smart directory search
  • Presence- and activity-based routing
  • Calendar synchronization with Microsoft and Google
  • Support for Active Directory federation services
  • Voice controlled services with Automatic Speech Recognition
  • Interactive voice response functionality
  • Automatic greeting message and presence information
  • User-friendly and efficient voicemail functionality
  • Visitor self-registration and pre-registration
  • Pick and choose from a set of optional CMG Suite services and apps
  • PBX multivendor and multi-language support
  • Scalable from 100 to 100,000 users

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ADDITIONAL DEVICES

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