MiVoice Connect Contact Center

A powerful yet easy-to-use multichannel contact center solution that’s proven to deliver great customer experiences.

MiVoice Connect Contact Center

Image of 2 people at a desk with headphones on working in a contact center

A powerful yet easy-to-use multichannel contact center solution that’s proven to deliver great customer experiences.

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Features

  • Multichannel skills-based routing

  • Supports voice, chat, and email channels

  • Integrated self-service IVR with scripting tool

  • Expected wait time and position-in-queue announcements

  • Standard and customizable real-time dashboards and historical reports

  • Outbound campaign management with preview and progressive dialer

  • Blended inbound/outbound interaction handling

  • Callback in queue and abandoned caller callbacks

  • Robust real-time dashboards and historical reporting

  • Instant messaging between agents and employees

  • Full desk phone and softphone support

  • Auto answer

  • Wrap up codes

  • Service level-based routing

  • Workforce management add-on

  • Third party CRM integrations with Salesforce, NetSuite, Microsoft Dynamics, ACT!, Zendesk, desk.com, and more

Support

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