Jack Henry - MiContact Center Business Integration to Episys for Screen Pop
Mitel Networks
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Based on the incoming telephone number, this app provides MiContact Center Business agents with a screen pop of the Credit Union member's demographics and account data from the Jack Henry Episys system.



App Overview

This app provides credit union agents with a screen pop of the caller’s account information once the call is received. Included in the screen pop are the caller’s name, phone number, the phone number they dialed, the member ID, and the last selected account type and balance. Having this information available at time of answer allows the agent to address the caller by name and be aware of their recent transaction history, all of which contribute to a higher customer experience score.





Benefits of the MiContact Center Business Integration to Jack Henry Episys

Enhance Customer Experience (CX)

Credit Union employees have Member information at their fingertips, making for a more pleasant Member experience.

Cost Containment

Reducing call handling time by 60 seconds on average means you can handle more calls with fewer agents.

Employee Retention

Take the stress off of agents by delivering an immediate screen pop of customer information allowing them to provide efficient, personalized service.

Compatibility & System Requirements


Certification

Certified: The 3rd party solution or service is interoperable with the Mitel product(s), for Products/Solutions that Mitel resells with support provided by Mitel Product Support.

How to Get

Please contact your Mitel Channel Partner/Reseller

Support

Support provided by the Mitel Professional Services team. Please contact your Mitel Channel Partner/Reseller to open a support ticket.

About

Mitel is a global market leader in business communications. We've been helping businesses and service providers connect, collaborate and provide innovative services to their customers for over 50 years. Our innovation and communications experts serve business users in more than 100 countries.

Website:https://www.mitel.com
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