Phone Systems and Communications Solutions for Credit Unions

Credit Unions are challenged to deliver the digital experiences their employees need and their members demand. Mitel Financial Services Solutions provide communications, collaboration, and customer experience (CX) applications that deliver amazing digital experiences for both members and employees.
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Elevate Client and Employee Experiences to New Heights

 
 

Take your Credit Union to the next level with a unified communications, collaboration, and customer experience solution that is tightly integrated to enhance client experiences while empowering employees with the tools they need to succeed.



Digital Transformation on Your Terms

Flexible, Reliable, and Easy to Use

Our team is ready to help you find the solution that’s right for you.

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Credit Unions Trust Mitel

  • Solutions for Every Aspect of Your Business

    Regardless of where your employees work (branch, head office, contact center, home) and which department they work in (Accounts, Loans, Investments, Cards, Mobile/Online, Services), Mitel has the desk phones, mobile devices, voice/messaging/video apps, contact center solutions, compliance recording tools, and emergency notification applications they need to be effective, productive, and engaged.
  • Elevate Customer Satisfaction

    According to the 2022 American Customer Satisfaction Index, Credit Union CSAT scores dropped from a high of 87 in 2011 to a low of 75 in 2022. Mitel’s suite of customer experience management and workforce optimization solutions can provide your clients with automated self-service as well as personalized, human-assisted services that increase CSAT scores by removing friction from the customer experience.

Case Studies
Case Study
TruStone Financial Federal Credit Union

TruStone’s central mission is to create exceptional financial experiences for its members. A 2021 merger with another organization brought together two client bases, virtually doubling their membership overnight to become Minnesota’s second-biggest credit union. TruStone needed a communications partner to provide stability for their members and staff through a transition period and build a foundation for future growth.

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Case Study
Spokane Teachers Credit Union

Mitel’s VoIP solution was able to enhance contact center functionality, reduce costs and decrease inefficiencies for STCU.

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Case Study
Libro Credit Union

Libro Credit Union worked with Mitel to overhaul its communications solutions.

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