Patient privacy is a growing concern, especially in light of strengthened privacy and security regulations. The need for information to remain secure extends past physical human interactions. Now, the transfer of patient information needs to be done through secure and regulation-compliant communications methods.
No matter which communications solutions you choose, and whether they are premises-based or cloud-based, partner with a certified HIPAA-compliant vendor who will sign a tailored Business Associate Agreement (BAA) with your organization.
Increase efficiency, simplicity and mobility with a customizable and secure unified communications solution that supports presence-based awareness, instant video communication and visual voicemail, as well as voice, email, text and chat conversations on any device - seamless communications made private.
Cloud-based solutions are ideal for multi-site healthcare organizations and can be easily scaled up and down as needed. Advanced security features protect sensitive data in every format.
Automate management of Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys and other confidential post-discharge tasks.
With a secure and highly available contact center solution, you can share and exchange information with more patients, more efficiently, while meeting compliance, data privacy and other healthcare industry requirements.
Deploy a single, centralized platform that offers classic PBX features as well as unified messaging, fixed-mobile convergence, interactive voice response (IVR), business conferencing and call center applications — all with carrier-grade security and reliability.
With a secure communications solution that enables everyone involved in the care chain to be contacted anytime, anywhere using a single number, you can increase efficiency and put an end to phone tag.
MiVoice Connect delivers a different approach to business communications. We focus on your most important assets – your people and their goals – and remove impediments to free-flowing communications so your team can focus on relationships, ideas and growth, not getting technology to work.
Mitel's Contact Center portfolio delivers everything your business needs to transform customer journeys into omnichannel experiences. Those experiences empower customers to engage with you on their terms while optimizing your workforce.
Mitel's comprehensive range of business phone systems provides a targeted call center, unified communications and cloud communications solution to fit the requirements of all customers while remaining HIPAA-complaint.
Mitel hosted VoIP system and Enterprise Contact Center solutions help Capstone Pediatrics improve patient satisfaction and encourage regular office visits.
HealthEast worked with Mitel to upgrade its contact center and communications solution.Read More
The Children’s Hospital of Eastern Ontario (CHEO) relies on Mitel for seamless connectivity during its annual 24-hour telethon.Read More