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Healthcare Solutions to Increase Revenue

Build your business and attract new patients with communications solutions that help you deliver better care to more people. We offer healthcare communications solutions that enable more proactive and efficient care to increase patient engagement and satisfaction.
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HIPAA Certified     |     Small Healthcare Solutions     |     Large Healthcare Solutions     |     Improve Productivity     |     Increase Revenue

Strengthen the Conversation between Care Providers and Patients

The shift away from the fee-for-service model drives the need for more proactive and collaborative communications in hospitals, medical centers and physician practices. To remain viable as a business and attract new patients in today’s healthcare landscape, you need secure and reliable communications solutions that help keep patients, physicians, staff and provider partners connected and informed in real-time.

Improve Patient Engagement

Engage patients in their own care with a contact center that lets you contact patients using their preferred medium — voice, email or chat — and reduce the chance of readmission with proactive recovery tracking and reminders.

A contact center solution also helps you accelerate call handling by automatically prioritizing patient calls and quickly routing them to the right department, whether it’s a clinical question or a billing inquiry.

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Increase Reimbursement Rates

Provide a better patient experience related to communication, responsiveness and access to information to improve patient satisfaction and help ensure better Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores. With higher HCAHPS scores come higher reimbursement rates.

Collaboration solutions that help you streamline workflows, reduce delays in delivering care and eliminate bottlenecks in the care delivery chain mean clinical staff can see more patients in less time.

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Accelerate Income Flow

Enhance patient ports with communications capabilities to ensure you meet Stage 2 meaningful use thresholds and to provide online billing capabilities that shorten accounts receivable timelines.

Adding click-to-chat and click-to-call capabilities to patient portals improves access and response times between patients and healthcare providers. Integrated voice response (IVR) technology also enhances the patient experience and helps ensure patients get the information and assistance they need.

Discover IVR Technology
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MiVoice Connect

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Featured Product

MiCloud Flex

How you communicate with customers and partners says a lot about your brand. MiCloud Flex fits your ideal workflows, helping you provide an unforgettable customer experience -- all while keeping your data private and secure.

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  • Hosted UCaaS
    Hosted UCaaS

    A hosted unified communications-as-a-service environment with collaboration capabilities.

  • Customizable

    Get maximum flexibility to create your own communications environment without the complexity of managing it yourself. 

  • Powerful Integrations

    Seamless integration with top business applications like Microsoft Lync/Skype, Salesforce, Google and more.

See How Our Healthcare Customers Increase Revenue
Case Study
HealthEast

HealthEast worked with Mitel to upgrade its contact center and communications solution.

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Case Study
Capstone Pediatrics

Mitel hosted VoIP system and Enterprise Contact Center solutions help Capstone Pediatrics improve patient satisfaction and encourage regular office visits.

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Case Study
Children’s Hospital of Eastern Ontario (CHEO)

The Children’s Hospital of Eastern Ontario (CHEO) relies on Mitel for seamless connectivity during its annual 24-hour telethon.

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