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The shift away from the fee-for-service model drives the need for more proactive and collaborative communications in hospitals, medical centers and physician practices. To remain viable as a business and attract new patients in today’s healthcare landscape, you need secure and reliable communications solutions that help keep patients, physicians, staff and provider partners connected and informed in real-time.
Engage patients in their own care with a contact center that lets you contact patients using their preferred medium — voice, email or chat — and reduce the chance of readmission with proactive recovery tracking and reminders.
A contact center solution also helps you accelerate call handling by automatically prioritizing patient calls and quickly routing them to the right department, whether it’s a clinical question or a billing inquiry.
Provide a better patient experience related to communication, responsiveness and access to information to improve patient satisfaction and help ensure better Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores. With higher HCAHPS scores come higher reimbursement rates.
Collaboration solutions that help you streamline workflows, reduce delays in delivering care and eliminate bottlenecks in the care delivery chain mean clinical staff can see more patients in less time.
Enhance patient ports with communications capabilities to ensure you meet Stage 2 meaningful use thresholds and to provide online billing capabilities that shorten accounts receivable timelines.
Adding click-to-chat and click-to-call capabilities to patient portals improves access and response times between patients and healthcare providers. Integrated voice response (IVR) technology also enhances the patient experience and helps ensure patients get the information and assistance they need.
MiVoice Connect delivers a different approach to business communications. We focus on your most important assets – your people and their goals – and remove impediments to free-flowing communications so your team can focus on relationships, ideas and growth, not getting technology to work.
Mitel's Contact Center portfolio delivers everything your business needs to transform customer journeys into omnichannel experiences. Those experiences empower customers to engage with you on their terms while optimizing your workforce.
Mitel's comprehensive range of business phone systems provides a targeted call center, unified communications and cloud communications solution to fit the requirements of all customers.
HealthEast worked with Mitel to upgrade its contact center and communications solution.
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Mitel hosted VoIP system and Enterprise Contact Center solutions help Capstone Pediatrics improve patient satisfaction and encourage regular office visits.
The Children’s Hospital of Eastern Ontario (CHEO) relies on Mitel for seamless connectivity during its annual 24-hour telethon.
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