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Improve Healthcare Communications & Productivity

Streamline workflows and automate repetitive tasks to reduce delays, accelerate access to information and optimize use of valuable human resources. Our healthcare communications solutions keep on-site nurses, dispersed physicians and non-clinical staff connected with each other and with patients.
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HIPAA Certified     |     Small Healthcare Solutions     |     Large Healthcare Solutions     |     Improve Productivity     |     Increase Revenue

Spend More Time on Patient Care

When workflows are more efficient, clinical staff can spend more time on patient care and less on coordination tasks. When communications solutions are securely integrated into your workflows, you can reduce the chance of bottlenecks in your processes to increase patient satisfaction and keep revenue flowing. And you can ensure patients get the right information at the right time.

Accelerate Processes

Add team collaboration capabilities that enable everyone in the care chain to securely and spontaneously join care planning meetings using voice, text or video on any device from any location.

With APIs that let you securely integrate communications and collaboration capabilities into existing health information technology (HIT) systems, you can simplify workflows and reduce delays when coordinating patient admission, transfer, handoff and discharge.

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Automate Repetitive Communications

Use contact centers to accelerate management of patient communications. With the right contact center, you can:

  • Triage and prioritize patient calls
  • Use automated voice, email and chat messages to track patient recovery, provide prescription reminders and reduce the number of missed appointments
  • Add integrated voice response (IVR) technology to help patients navigate to the right department in your facility

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Increase Flexibility

Give staff more options to instantly connect with one another and with external agencies:

  • Add click-to-call capabilities to clinical applications
  • Customize voice and text profiles to align with clinical workflows
  • Pre-define call routes to connect external agencies with case managers
  • Integrate customized voice and text messages into the clinical information system
  • Include text-to-speech capabilities in your mobile messaging platform

Explore Voice Solutions
popular solutions in Healthcare
MiVoice Connect

MiVoice Connect delivers a different approach to business communications. We focus on your most important assets – your people and their goals – and remove impediments to free-flowing communications so your team can focus on relationships, ideas and growth, not getting technology to work.

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Contact Center

Mitel's Contact Center portfolio delivers everything your business needs to transform customer journeys into omnichannel experiences. Those experiences empower customers to engage with you on their terms while optimizing your workforce.

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Business Phone Systems

Mitel's comprehensive range of business phone systems provides a targeted call center, unified communications and cloud communications solution to fit the requirements of all customers.

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See How Our Customers Improve Productivity
Case Study
Capstone Pediatrics

Mitel hosted VoIP system and Enterprise Contact Center solutions help Capstone Pediatrics improve patient satisfaction and encourage regular office visits.

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Case Study
Children’s Hospital of Eastern Ontario (CHEO)

The Children’s Hospital of Eastern Ontario (CHEO) relies on Mitel for seamless connectivity during its annual 24-hour telethon.

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Case Study
HealthEast

HealthEast worked with Mitel to upgrade its contact center and communications solution.

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