Deliver Stellar Guest Experiences with Mitel Hospitality Solutions

From managing guest data to integrating with their mobile devices, our hospitality communications solutions give your guests a better stay, leading to better ratings and higher revenue.
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Communications That Exceed Guest Expectations

 
 

To succeed in the hyper-competitive hospitality market, you need to continually offer guests faster, more personalized service and appealing new experiences that differentiate your property and encourage positive reviews. The right combination of communications technology and applications gives you new opportunities to entice, engage, and enchant guests with outstanding service and truly memorable experiences.

 


Transforming Hospitality Communications Systems

The right communication tools

Mitel delivers the right communications tools, from desktop to mobile, to streamline access to guest and room information, track guest requests, and resolve issues quickly to provide the best experience for your guests.

Provide Personalized Service

Anticipate your guests' needs and provide personalized service with the latest hotel communications solutions, and you’ll turn your guests into brand ambassadors.

Keep Your Guests Informed

With Mitel Revolution, you can effectively communicate in real time across a wide range of channels and devices so that your guests can remain safe, informed, and connected.

Reliable and easy to use. Hassle-free to switch.

Our team is ready to help you find the solution that's right for you.

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  • Integrate with PMS & other apps in the industry

    Small gestures that make a big difference: remembering guest names and preferences, providing timely service, and protecting their privacy at all times. By integrating with hospitality management solutions and contact center routing, Mitel solutions help you get the small things right.
    With Mitel, you can offer guests relevant content to enrich their experience and promote revenue-generating services based on known guest preferences. Using a multilingual and interactive guest app, for example, you could customize your guest experience and build rapport for lifelong customers.

  • Strengthen Guest Engagement

    With contact center routing, real-time messaging, Mitel Revolution, and bring-your-own-device integrations, you can use multiple communications channels to interact with your guests and promote your brand services, restaurants, and amenities before, during, and after their stay. Gaining insight into your guests’ habits and anticipating their needs allow you to differentiate your business by providing personalized experiences for your guests.

  • Security for Your Guests and Staff

    A highly rated hotel relies heavily on reliable partners that can be trusted and sees the importance of security for staff and guests. Ensuring that security measures are respected not only ensures guest safety but presents your hotel as a safe establishment, resulting in increased guest trust. In case of emergency, you can keep staff and guests safe by using Mitel Revolution to easily and effectively communicate with your staff and guests by sending mass notifications through a variety of channels and devices.
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Hospitality & Mitel

We know how vital it is for you to provide the best guest experience while making it as efficient and smooth as possible for your staff to run their daily activities. 
Whether you are a big hotel in a bustling city square or a series of cottages by a peaceful lake, having flexible and secure communications and collaboration tools are at the heart of the positive experience so crucial to your business.

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Ebooks and Guides
Exceed Guest Expectations with Hospitality Communications

Hotels achieve higher ratings from travelers and increase staff productivity with reliable, state-of-the-art communications technology seamlessly integrated into every aspect of their service.

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White Paper
Customer Experience Challenges in Pandemic Times

Download new research to get a glimpse into the consumer perceptions of how well organizations are meeting their expectations around CX and learn why keeping the status quo isn’t an option for contact centers.

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Testimonials

"We really came to the point where we needed our communications to keep up with the memorable experience our guests have come to expect. The Mitel cloud solution brought it all, enabling us to deliver that personal touch from the first communication onward."

Grant Pitman, General Manager, The Gerald Apartment Hotel
"Mitel has been a great partner and focused on growing mobility and ensuring the solutions being deployed are solvent and keep up with our customers expectations."

Jan Bucher, General Manager, Grand Hotel Villa Serbelloni
"We needed something that would unify all our communications, from voice to email, chat and social media, into the one single pane of glass."

Heather Pearce, Systems Implementation Officer

Our team is ready to help you find the solution that’s right for you. Are you ready to talk?