Customer Experience Retail Solution

In today’s world, customers are looking for a fast-paced, more unified, and personalized shopping experience, which is the key to maintaining ultimate customer loyalty, brand awareness and elevating their shopping journey. Maximize your staff’s ability to assist customers and satisfy their demands with the help of technology, so your staff can focus on supporting customers throughout their shopping journey.
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Finding a Balance Between Efficiency and Integrated Communications

Online Shopping Assistance

Modern customers might require additional help throughout their shopping journey. Especially with inquiries regarding the products your customers are interested in. With integrated communications linking your online store with AI-driven chatbots get instant responses to queries, reduce waiting time, and provide a seamless shopping experience to your customers.

Confirmation of Product Availability

With inventory spread across numerous stores, customers want certainty that enough items are in stock. Contact Center agents need inventory data from their ERP systems but at times, they need rapid availability confirmation from in-store staff. Communication and connection to in-store staff, no matter where they may be is critical to close those online customer requests.

Quick Service

Customers don’t want to wait in long queues, they want to enjoy quick service instead. By investing in Mitel SIP-DECT devices or integrated 3rd party devices, your in-store staff and contact center agents will be able to message/call and confirm the desired product’s status and satisfy customer needs.

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Maximize your staff’s ability to assist customers and satisfy their demands with the help of technology.

 

 LEARN MORE ABOUT MITEL RETAIL

  • The Right Solution that Fits Your Store Needs

    Offering the best customer experience is crucial, whether it’s a department store or a smaller store. Finding the right solution that meets your needs and budget can be challenging when you are a smaller store with limited services. The various SIP-DECT devices, allow you to do many different jobs through one multipurpose device while also reducing costs. Choose the one that supports your business needs with a price tag that also fits your budget.
    Learn more about Mitel SIP-DECT 700d

  • Free Your Staff’s Busy Schedules

    Elevate your customer shopping journey with our user-friendly Mitel Omnichannel options that offer real-time interactions, all while optimizing your staff's efficiency. Whether you prefer starting from our ready-to-use templates or crafting your own automated workflows, our platforms simplify the handling of daily customer inquiries and requests. Enhance your customer journeys and keep employees productive and engaged with Mitel’s enterprise-grade, omnichannel customer experience management platform. Give customers the freedom to engage with bots and human agents to provide consistent customer experience across all media, throughout the entire customer journey.
    Learn more about Generative AI Contact Center Solutions
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    Seamless Integration with Your CRM Applications

    When it comes to seamless communication solutions, different stores might have different needs but even within franchised stores, staff might have different operational needs. That is why Mitel offers a comprehensive range of devices and applications to ensure seamless communication within your property and beyond. Mitel Retail Solutions seamlessly integrates with your CRM / ERP applications that drive your business strategy and workflows. Embed communications for outbound notifications and communications for customer requests and faster operation on the site to deliver high-quality customer service.
    Learn more about Mitel Integrations

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Our team is ready to help you find the solution that’s right for you. Do you want to get in touch with our experts?