MiContact Center Business

Learn to use this all-in-one, call center solution for MiCloud Flex users with enterprise-grade performance.

Web Ignite: Supervisors Managing Agent States and Agent Group Presence: MiContact Center Business

Web Ignite: How to Merge Contacts: MiContact Center Business

Web Ignite: Understanding Case States: MiContact Center Business

YourSite Explorer: Creating a Hunt Group: MiContact Center Business

YourSite Explorer: ANI Conditions: MiContact Center Business

YourSite Explorer: Creating Hunt Group Conditions: MiContact Center Business

YourSite Explorer: DNIS Conditions: MiContact Center Business

YourSite Explorer: Variables: MiContact Center Business

YourSite Explorer: RAD Workflow: MiContact Center Business

YourSite Explorer: UPIQ and Agent Workflows: MiContact Center Business

YourSite Explorer: Subroutines: MiContact Center Business

YourSite Explorer: IVR Management Plan: MiContact Center Business

YourSite Explorer: Email Activity: MiContact Center Business

YourSite Explorer: Delay Activity: MiContact Center Business

YourSite Explorer: Go To Activity: MiContact Center Business

YourSite Explorer: Configuring Chat Queues: MiContact Center Business

YourSite Explorer: Configuring Chat Agent and Chat Group: MiContact Center Business

YourSite Explorer: Email Agent and Agent Group: MiContact Center Business

YourSite Explorer: Email Queue: MiContact Center Business

YourSite Explorer: Queue Condition: MiContact Center Business

YourSite Explorer: Workflow Overview: MiContact Center Business

YourSite Explorer: Mode of Operation: MiContact Center Business

YourSite Explorer: Mail Server Configuration & Email Media Server Creation: MiContact Center Busines

YourSite Explorer: Ports: MiContact Center Business

YourSite Explorer: Answer and Hang-Up Activity: MiContact Center Business

YourSite Explorer: Menu Activity: MiContact Center Business

YourSite Explorer: Transfer Activity: MiContact Center Business

YourSite Explorer: Play Activity: MiContact Center Business

YourSite Explorer: Prompt Creation and Language Activity: MiContact Center Business

YourSite Explorer: Chat Media Server: MiContact Center Business

YourSite Explorer: Workload: MiContact Center Business

YourSite Explorer: Schedule Conditions: MiContact Center Business

YourSite Explorer: Collected Digits, Databases and Variable Activities: MiContact Center Business

YourSite Explorer: Legacy Callbacks: MiContact Center Business

YourSite Explorer: Creating a Basic Workflow: MiContact Center Business

YourSite Explorer: HPIQ Callbacks: MiContact Center Business

Ignite: Login and Logout: MiContact Center Business

Ignite: State Management: MiContact Center Business

Ignite: Join, Decline and Transfer for Chat: MiContact Center Business

Ignite: Reply, Forward, and Transfer for Email: MiContact Center Business

Ignite: Templates in Emails, Chats and SMS: MiContact Center Business

Ignite: Handling Attachments for Email: MiContact Center Business

Ignite: Overview: MiContact Center Business

Ignite: Junk and No Reply for Email: MiContact Center Business

Ignite: Account Codes: MiContact Center Business

Ignite: Junk and No Reply for SMS: MiContact Center Business

Ignite: Picking and Previewing Interactions: MiContact Center Business

Ignite: Dashboards Overview: MiContact Center Business

Ignite: Answer, Decline and Hold for Voice: MiContact Center Business

Ignite: Voice Transfer and Conference: MiContact Center Business

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