Call and Contact Centre Expo 2020

London, E16 1XL 15 September 2020 10:00 - 16 September 2020 17:00

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Call & Contact Centre Expo, Europe’s leading contact centre event is showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world.

Customer experience is the new competitive battleground. As the first cloud technology provider to partner with Google to transform the customer experience, Mitel has drawn on years of contact centre expertise to create smarter contact centre AI solutions, powered by Google Cloud’s artificial intelligence (AI) and machine learning technologies.

Tues 15th September  – Keynote Hall 2 – 13.15pm
Dominique Pfeffer and Shameem Smillie / Contact Center AI Partner Lead & Mitel Contact Centre Sales Lead - Mitel and Google

Using the power of Google Cloud CCAI to transform your CX

Automated. But always personalised. Every customer engagement needs to be fast, smart and seamless. Many businesses are looking to embrace cloud technologies and AI to help provide better, more helpful customer experiences and personalized, intuitive customer care from the first "Hello.” Hear from Google & Mitel on how you can use the power of AI to personalise, automate and transform customer experiences to make every connection count.

Wed 16th September Day 2 – Seminar Hall 12 – 2.00pm
Shameem Smillie / Mitel Contact Centre Sales Lead

Understand your customer interactions to deliver a truly personalised CX

By capturing the “voice-of-the-customer” and analysing interactions you can spot opportunities to enhance business process, reduce first-contact resolution times, and turn raw data into real-time business intelligence. Hear how Mitel can help to glean valuable insights into why customers call you, the problems they face, and how to best meet their needs you can make data-driven decisions on business processes.


ExCeL London Royal Victoria Dock, 1 Western Gateway London, E16 1XL

Ready to talk to sales? Contact us.