Mitel Appointed Supplier for Network Services 2 Framework (RM3808)

Crown Commercial Service Supplier

Mitel communication and collaboration solutions will help UK Public Sector Organisations to modernise their operations and support more effective engagements with citizens. The Network Services 2 framework (RM3808) is for the provision of network and telecommunications services and Mitel have been appointed as a supplier for 3 Lots:

Lot 5 - IP Telephony Services

Provision of end-to-end IP telephony services with the ability to connect to the PSTN, including associated equipment. 

Lot 10 - Unified Communications

Provision of unified communications solutions to provide a consistent user interface across multiple devices, providing a cohesive end user experience.

Lot 13 - Contact Center Services

Provision of call / contact center services. 


With Mitel Professional Services we can help public sector organisations with the design and implementation of their solutions, as well as ensure they have the right post implementation support.

Learn More About how MItel has helped other public sector organizations
Case Study
North Yorkshire County Council

A chatbot solution promised to provide the North Yorkshire County Council with a cost-effective way to offset the volume of calls and webchat requests coming into its internal IT service desk.

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Case Study
The University of Liverpool

The University of Liverpool had an ageing and expensive telephony system with limited scalability and resiliency, so they upgraded to MiVoice Business.

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Case Study
City of York & Harrogate Borough Council

The City of York Council looked into how the council’s voice and data networks could be managed more efficiently, and turned to Mitel. After witnessing the improvements, the neighboring council of Harrogate Borough decided to upgrade its communications solutions as well.

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