As an early adopter of Mitel® IP communications solutions, Bowman and Brooke benefited from the cost savings of IP trunking between office locations. “By using the Mitel 3300 IP Communications Platform (ICP) as an IP gateway we could leverage the cabling structure and Mitel TDM phones in our existing offices but still provide the same functionality as the IP phones we installed in our new facilities,” said Cammack.
Once Cammack had a taste of IP he wanted to create a rich converged IP communications environment. Mitel responded by enhancing Bowman and Brooke’s existing IP communications and delivering integration into Microsoft Office Live Communications Server 2005. With the recent arrival of Microsoft Office Communications Server 2007, aimed to enhance inter-office communications and collaboration, Cammack was keen to migrate from his current Live Communications Server deployment.
“We reviewed proposals from Cisco® and ShoreTel®, but they required a rip and replacement scenario whereas Mitel provided investment protection and seamless integration into the Microsoft Office Communications Server environment,” said Cammack.
Using the Mitel Live Business Gateway integrated into Office Communications Server 2007 and the 3300 ICP allows users to obtain better access to information and people right from the desktop. Users will benefit from click-to-call capabilities within Microsoft Office documents and enables attorneys to restrict visibility of their presence status from select users.
Because of busy schedules and frequent travel Bowman and Brooke believes it is important to allow employees the opportunity to work from where they want to work. To do this, they implemented the Mitel Teleworker Solution that can securely extend the features and functionality of the office phone to any location with a broadband connection such as a home office, hotel room, or other remote site.
Additionally, to ensure clients have access to their attorney anytime, anywhere, Bowman and Brooke have provided key attorneys with a single phone number and single mailbox for multiple devices via Mitel Mobile Extension. Calls coming into their office can be simultaneously routed to any business, mobile, home phone, teleworker, or wireless device ensuring the call is received regardless of where the attorney is. The presence status of the user is updated no matter which device they are using.
The firm is also deploying Microsoft Exchange Server 2007 to unify its messaging environment. The Microsoft Exchange Server 2007 Unified Messaging uses a direct Session Initiation Protocol (SIP) connection to the 3300 ICP. Mitel is one of only three vendors that do not require a separate SIP gateway connection to an Exchange Server 2007 to support multiple forms of unified communications including voice, email, and fax.
“The nature of Bowman and Brooke’s business means it is imperative employees are accessible when a client or colleague needs to reach them,” said Paul Butcher, president and chief operating officer, Mitel. “Using Mitel’s mobility solution integrated with Microsoft’s presence application will ensure Bowman and Brooke attorneys can be reached in the moment they are needed resulting in quicker decision making and more satisfied clients.”
The relationship between Mitel and Convergent was pivotal in deploying the Bowman and Brooke solution. Convergent provides systems integration and review services for Mitel and its channel partners deploying unified communications.
“Companies invest in technology to make employees more productive,” said Doug Splinter, chief technology officer, Convergent. “But a productivity tool that isn’t there when you need it isn’t useful at all. Working with Mitel we can ensure a smooth transition for customers to a unified communications platform that will provide them with the tools they need to increase productivity, drive revenue streams, and streamline business processes.”
About Bowman and Brooke
Bowman and Brooke LLP has 140 lawyers coast to coast in Minneapolis, Phoenix, Detroit, San Jose, Los Angeles and Richmond – together defending many of the world’s largest corporations in high exposure, complex and high profile product liability, toxic tort, commercial and other high stakes claims in all 50 states. http://www.bowmanandbrooke.com
About Convergent Solutions Group
Convergent Solutions Group is an innovative technology services firm dedicated to improving IT environments by making them more productive, resilient and secure. We apply our expertise in messaging and network resiliency to design and implement a unified communications infrastructure that works and can be supported by your existing IT staff. More information is available at http://www.convergent-solutions.com.
A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 70 million business users in more than 100 countries. For more information, go to www.mitel.com and follow us on Twitter @Mitel.
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Camille Beasley, Media